Troubleshooting
- I haven’t received publication email for my property
- Why doesn't the ad appear on our Facebook page?
- How do I edit my published ad?
- Can I advertise a listing more than once?
- How do I invite the seller?
- The link in the publication email does not work
- Campaign results page does not work
- I have not received confirmation email for my ad
- How do I cancel a publication offer?
- Questions about invoicing
- How to clear browser page cache to get the most recent order page
- Can I link my ads to my personal Facebook page?
- How CTR is calculated?
- What do the metrics on the Campaign Result page mean?
- If I change the listing page content after publishing ads, will it affect the running ads?
- Why are the text and images of the ad previews on the Campaign Order page different from my listing’s?
- I have not received a publication email / order / campaign for my listing
- Why don't I see my ad on my Facebook News Feed? I live near the property.
- Why don't I see my Instagram ad on my Instagram page / wall?
- Do the Instagram ads link to the listing page? (Can't find clickable button or can't click on the photo to go to the listings.)
- Can I connect my Instagram ad with the Instagram account of my office?
- Can I connect my Twitter post with the Twitter account of my office?
- How do I change the Agent booster image?
- What is the difference between the metrics 'People reached' and 'Ad impressions'?
- What browser do you recommend when using Adfenix platform?
- How do I login to my account?
- Why don't Likes and Comments on the Campaign Results page match with what I see on the Facebook ad?
- How do I take a screen shot?
- What is publication email?
- How do I access incognito mode / private mode?