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  1. Adfenix Help Center
  2. Help Center
  3. Troubleshooting

Troubleshooting

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  • Why doesn't the ad appear on our Facebook page?
  • How do I edit my published ad?
  • Can I advertise a listing more than once?
  • I have not received confirmation email for my ad
  • I have not received publication email for my listing
  • Questions about invoicing
  • Can I link my ads to my personal Facebook page?
  • How CTR is calculated?
  • If I change the listing page content after publishing ads, will it affect the running ads?
  • Why are the text and images of the ad previews on the Campaign Order page different from my listing’s?
  • Why don't I see my ad on my Facebook News Feed? I live near the property.
  • Why don't I see my Instagram ad on my Instagram page / wall?
  • Do the Instagram ads link to the listing page? (Can't find clickable button or can't click on the photo to go to the listings.)
  • Can I connect my Instagram ads with the Instagram account of my office?
  • Can I connect my Twitter post with the Twitter account of my office?
  • How do I change the Agent booster image?
  • What is the difference between the metrics 'People reached' and 'Ad impressions'?
  • What browser do you recommend when using Adfenix platform?
  • How do I login to my account?
  • How do I take a screen shot?
  • How do I access incognito mode / private mode?
  • How to get notification when someone comments on the ads?
  • How do I interact with my ads on Social media?
  • How I can see comments of my ad?
  • How do I reset my password?
  • I have received a temporary password. How do I set a new password?
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