When a new listing is listed on your website, the publication email is usually sent out to the agent or the office admin within 24 - 48 hours.
If you have not received the publication email for a new listing, you can first try to check the Spam box if the email is sent there. If not, here are a few things you may try before contacting Adfenix support (firstname.lastname@example.org).
1. If the listing was newly listed, the publication e-mail may not be sent because no one has visited the listing page on your website. In general It is because the event "someone visits the listing page" is the only way for data to be synced between your website and the Adfenix platform and the publication email can be sent out. Therefore, a quick fix is to simply manually load that listing page.
If you have visited the page and you still have not received the publication email, please contact email@example.com and provide us with the link to the listing so that we can troubleshoot the issue.
2. If the listing was listed before your office started to use Adfenix, you won't receive the publication e-mail for that listing. Instead, you can order ads for that listing on the Listings page.
In order to enter the Listings page, open the Campaign page of any order e-mail from Adfenix. Click on Listings, which is on the top left of the page.
This will take you to your Listings page where you have an overview of all your listings. Here you can see if a campaign is live, completed or not activated.
Use the search field to find your listing, click on Order.
Please note that since this is an old listing, images or text might be missing so contact firstname.lastname@example.org if this is the case, and we will update the order page to fetch the latest images and text from the listing page for you.
If that is not your case, please contact Adfenix Support email@example.com and provide us with the link to the listing so that we can support you further.