When your agency adds a new listing to their website Adfenix will send a publication offer to the agent or the office contact for the agency. If you have not received a publication e-mail for a new listing please read this article for an explanation and a few things you may try before contacting Adfenix support.
1. If the listing was newly listed, the publication e-mail may not be sent because no one has viewed the listing page. When a listing is new to your site it is added to Adfenix the first time it is viewed in a browser. Therefore a quick fix is to simply open that listing page.
If you have viewed the page in the browser and you still have not received the publication E-mail, please contact email@example.com and provide us the link to the listing on your website so that we can troubleshoot.
2. If the listing was listed before your office started to use Adfenix, you won't receive the publication e-mail for that listing. Instead, you can order ads for that listing on the Listings page.
In order to enter the Listings page, open the Campaign page of any order e-mail from Adfenix. Click on LISTINGS, which is on the top left of the page.
This will take you to your Listings page where you have an overview of all your listings. Here you can see if a campaign is live, completed or not activated.
Use the search field to find your listing, click on Order .
Please note that since this is an old listing, images or text might be missing so contact firstname.lastname@example.org if this is the case and we will update the listing for you.
3. If the listing type is commercial, rental or if the listing status is sold or upcoming the listing may not update. These special status' may not be updated and the publication email may not be sent for listings with a special status or type. Please contact your office administrator or Adfenix Support at email@example.com for more details.