After ordering a campaign, you will receive a confirmation email for Home Booster and one for Agent Booster (if you selected this product), which includes links to your ads and a link to the Campaign results page.
However, the confirmation email can take up to 24 hours to be sent, it will be sent out once Facebook has approved the ad, and it has gone live.
If you have not received a confirmation email after a day, we advise you to contact Adfenix Support to assist you.
The reason why it sometimes takes longer is that Facebook rejects some types of images when Facebook is heavily charged. Unfortunately, this issue does not always resolve completely, as we have to adapt to Facebook's limitations.
- Sometimes, especially during weekends, it may take longer for the confirmation email to be sent to you, as we do not work during the weekend and therefore can not see the campaigns. In these cases, the confirmation email will be sent on Monday.
- Check your spam folder and white-mark Adfenix email address.
- Search your email inbox for the listing address, to confirm that you did not receive it.
Related articles: How do I order a campaign? and I have not received publication email for my listing